Refund policy
Last updated: May 2026
At Sabar, customer satisfaction is important to us. Please review our Return & Refund Policy carefully before making a purchase.
By placing an order through our website, you agree to the terms outlined below.
Refund Eligibility
Refunds, replacements, or store credits may be offered in the following situations:
- The item arrives damaged
- The item arrives defective
- The wrong item was received
- The order does not arrive within a reasonable timeframe
To request assistance, customers must contact us within 7 days of delivery and provide:
- Full name
- Order number
- Clear photos or videos of the issue
- Description of the problem
Non-Refundable Situations
Refunds or returns will generally not be approved for:
- Change of mind
- Incorrect shipping information entered at checkout
- Delays caused by carriers or customs
- Minor color or size variations
- Normal wear and tear
- Packages marked as delivered by the shipping carrier
- Failure to read product descriptions before purchasing
Return Conditions
If a return is approved:
- Items must be unused and in original condition where applicable
- Customers may be responsible for return shipping costs
- Returns must be authorized by Sabar before being sent back
Unauthorized returns may not be accepted.
Certain products may not be eligible for return due to hygiene, safety, or supplier restrictions.
Order Cancellations
Orders may only be canceled before processing begins.
Once an order has been processed or shipped, cancellation requests may no longer be possible.
Refund Processing
Approved refunds will be issued to the original payment method used at checkout.
Please allow several business days for banks or payment providers to process the refund after approval.
Chargebacks & Fraud Prevention
Sabar actively monitors fraudulent activity and policy abuse.
False claims, fraudulent chargebacks, item abuse, or attempts to exploit our policies may result in:
- Refusal of future service
- Permanent account restrictions
- Submission of evidence to payment providers
- Legal action where applicable
We reserve the right to deny refund requests that appear suspicious, abusive, or inconsistent with this policy.
Lost or Stolen Packages
Sabar is not responsible for:
- Lost or stolen packages marked as delivered
- Delivery delays caused by carriers
- Customs delays
- Incorrect addresses provided by customers
Customers are responsible for ensuring shipping information is accurate before placing an order.
Contact Information
For refund or return inquiries, contact: